| The contribution of emotional satisfaction to consumer loyalty YT Yu, A Dean International journal of service industry management 12 (3), 234-250, 2001 | 1355 | 2001 |
| Analysing service quality in the hospitality industry AWO Mei, AM Dean, CJ White Managing service quality 9 (2), 136-143, 1999 | 803 | 1999 |
| The impact of the customer orientation of call center employees on customers' affective commitment and loyalty AM Dean Journal of Service Research 10 (2), 161-173, 2007 | 293 | 2007 |
| Service quality in call centres: implications for customer loyalty AM Dean Managing Service Quality: An International Journal 12 (6), 414-423, 2002 | 233 | 2002 |
| Design for service inclusion: creating inclusive service systems by 2050 RP Fisk, AM Dean, L Alkire, A Joubert, J Previte, N Robertson, ... Journal of Service Management 29 (5), 834-858, 2018 | 227 | 2018 |
| Links between service climate, employee commitment and employees' service quality capability M Mikic Little, AM Dean Managing Service Quality: An International Journal 16 (5), 460-476, 2006 | 221 | 2006 |
| Links between organisational and customer variables in service delivery: Evidence, contradictions and challenges AM Dean International Journal of Service Industry Management 15 (4), 332-350, 2004 | 209 | 2004 |
| The applicability of SERVQUAL in different health care environments AM Dean Health Marketing Quarterly 16 (3), 1-21, 1999 | 209 | 1999 |
| Rethinking customer expectations of service quality: are call centers different? AM Dean Journal of Services Marketing 18 (1), 60-78, 2004 | 166 | 2004 |
| An analysis of the airport experience from an air traveler perspective W Wattanacharoensil, M Schuckert, A Graham, A Dean Journal of Hospitality and Tourism Management 32, 124-135, 2017 | 117 | 2017 |
| Frontline employees' views on organizational factors that affect the delivery of service quality in call centers AM Dean, A Rainnie Journal of Services marketing 23 (5), 326-337, 2009 | 115 | 2009 |
| Performance monitoring and quality outcomes in contracted services AM Dean, C Kiu International Journal of Quality & Reliability Management 19 (4), 396-413, 2002 | 103 | 2002 |
| Bags for life: The embedding of ethical consumerism P Yeow, A Dean, D Tucker Journal of Business Ethics 125, 87-99, 2014 | 100 | 2014 |
| Getting the most from NUD* ISTNVivo A Dean, J Sharp Electronic Journal of Business Research Methods 4 (1), pp11‑22-pp11‑22, 2006 | 78 | 2006 |
| Enhancing value for Chinese shoppers: The contribution of store and customer characteristics A Wong, A Dean Journal of retailing and consumer services 16 (2), 123-134, 2009 | 77 | 2009 |
| The reciprocal intertwining of practice and experience in value creation BPW Ellway, AM Dean Marketing Theory 16 (3), 299-324, 2016 | 75 | 2016 |
| Best predictors of quality performance in Australian service organisations M Terziovski, A Dean Managing Service Quality: An International Journal 8 (5), 359-366, 1998 | 72 | 1998 |
| Using service logic to redefine exchange in terms of customer and supplier participation GD Pires, A Dean, M Rehman Journal of Business Research 68 (5), 925-932, 2015 | 71 | 2015 |
| Service quality and customers' willingness to pay more for travel services A Dean, D Morgan, TE Tan Journal of Travel & Tourism Marketing 12 (2-3), 95-110, 2002 | 58 | 2002 |
| Applying service logic to education: The co-creation experience and value outcomes AM Dean, M Griffin, A Kulczynski Procedia-Social and Behavioral Sciences 224, 325-331, 2016 | 57 | 2016 |
Christopher J. WhiteOchsner Clinic Foundation在 ochsner.org 的电子邮件经过验证
