| Brave new world: service robots in the frontline J Wirtz, PG Patterson, WH Kunz, T Gruber, VN Lu, S Paluch, A Martins Journal of Service Management 29 (5), 907-931, 2018 | 1786 | 2018 |
| Career adaptation: The relation of adaptability to goal orientation, proactive personality, and career optimism LR Tolentino, PRJM Garcia, VN Lu, SLD Restubog, P Bordia, C Plewa Journal of Vocational Behavior 84 (1), 39-48, 2014 | 568 | 2014 |
| Service robots, customers, and service employees: what can we learn from the academic literature and where are the gaps? VN Lu, J Wirtz, W Kunz, SG Paluch, A T Martins, P Patterson Journal of Service Theory and Practice, 2020 | 439 | 2020 |
| The role of career adaptability in predicting entrepreneurial intentions: A moderated mediation model LR Tolentino, V Sedoglavich, VN Lu, PRJM Garcia, SLD Restubog Journal of Vocational Behavior 85 (3), 403-412, 2014 | 211 | 2014 |
| Examining strategic orientation complementarity using multiple regression analysis and fuzzy set QCA J Ho, C Plewa, VN Lu Journal of business research 69 (6), 2199-2205, 2016 | 145 | 2016 |
| In pursuit of service excellence: Investigating the role of psychological contracts and organizational identification of frontline hotel employees VN Lu, A Capezio, SLD Restubog, PRJM Garcia, L Wang Tourism Management 56, 8-19, 2016 | 134 | 2016 |
| Does anger expression help or harm leader effectiveness? The role of competence-based versus integrity-based violations and abusive supervision L Wang, S Restubog, B Shao, V Lu, GA Van Kleef Academy of Management Journal 61 (3), 1050-1072, 2018 | 124 | 2018 |
| Effective sense-and-respond strategies: Mediating roles of exploratory and exploitative innovation LV Ngo, T Bucic, A Sinha, VN Lu Journal of Business Research 94, 154-161, 2019 | 118 | 2019 |
| The internet and export marketing performance: the empirical link in export market ventures V Nhat Lu, CC Julian Asia pacific Journal of marketing and logistics 19 (2), 127-144, 2007 | 85 | 2007 |
| Attributions of blame for customer mistreatment: Implications for employees' service performance and customers' negative word of mouth PRJM Garcia, SLD Restubog, VN Lu, RK Amarnani, L Wang, A Capezio Journal of Vocational Behavior 110, 203-213, 2019 | 64 | 2019 |
| When victims become culprits: The role of subordinates’ neuroticism in the relationship between abusive supervision and workplace deviance PRJM Garcia, L Wang, V Lu, K Kiazad, SLD Restubog Personality and Individual Differences 72, 225-229, 2015 | 52 | 2015 |
| Enabling SMEs’ learning from global value chains: Linking the logic of power and the logic of embeddedness of interfirm relations T Soontornthum, L Cui, VN Lu, J Su Management International Review 60, 543-571, 2020 | 49 | 2020 |
| Engagement in online communities: implications for consumer price perceptions LTV Nguyen, J Conduit, VN Lu, S Rao Hill Journal of Strategic Marketing 24 (3-4), 241-260, 2016 | 48 | 2016 |
| Cultural intelligence development during short-term study abroad programmes: the role of cultural distance and prior international experience M Iskhakova, A Bradly, B Whiting, VN Lu Studies in Higher Education, 1-18, 2021 | 42 | 2021 |
| The mediating role of brand knowledge on employees’ brand citizenship behaviour: Does organizational tenure matter? LT Van Nguyen, VN Lu, SR Hill, J Conduit Australasian Marketing Journal (AMJ) 27 (3), 169-178, 2019 | 42 | 2019 |
| Social shedding: Identification and health of men’s sheds users. S Ford, B Scholz, VN Lu Health Psychology 34 (7), 775, 2015 | 42 | 2015 |
| Determinants of export success in professional business services: A qualitative study VN Lu, PG Quester, CJ Medlin, B Scholz The Service Industries Journal 32 (10), 1637-1652, 2012 | 42 | 2012 |
| The impact of rebranding on club member relationships C Plewa, V Lu, R Veale Asia Pacific Journal of Marketing and Logistics 23 (2), 222-242, 2011 | 39 | 2011 |
| Clinicians’ accounts of communication with patients in end-of-life care contexts: A systematic review B Scholz, L Goncharov, N Emmerich, VN Lu, M Chapman, SJ Clark, ... Patient Education & Counseling, 2020 | 37 | 2020 |
| Transforming marketing education: Historical, contemporary and future perspectives L Brennan, VN Lu, T von der Heidt Australasian Marketing Journal 26 (2), 65-69, 2018 | 36 | 2018 |
