| Social media meets hotel revenue management: Opportunities, issues and unanswered questions BM Noone, KA McGuire, KV Rohlfs Journal of Revenue and Pricing Management 10, 293-305, 2011 | 358 | 2011 |
| Integrating customer relationship management and revenue management: A hotel perspective BM Noone, SE Kimes, LM Renaghan Journal of Revenue and Pricing Management 2, 7-21, 2003 | 243 | 2003 |
| Hotel revenue management and the Internet: The effect of price presentation strategies on customers’ willingness to book BM Noone, AS Mattila International Journal of Hospitality Management 28 (2), 272-279, 2009 | 226 | 2009 |
| The effect of meal pace on customer satisfaction BM Noone, SE Kimes, AS Mattila, J Wirtz Cornell Hotel and Restaurant Administration Quarterly 48 (3), 231-244, 2007 | 148 | 2007 |
| Managing the long-term profit yield from market segments in a hotel environment: a case study on the implementation of customer profitability analysis B Noone, P Griffin International Journal of Hospitality Management 18 (2), 111-128, 1999 | 140 | 1999 |
| Effects of price and user-generated content on consumers’ prepurchase evaluations of variably priced services BM Noone, KA McGuire Journal of Hospitality & Tourism Research 38 (4), 562-581, 2014 | 135 | 2014 |
| Perceived service encounter pace and customer satisfaction: An empirical study of restaurant experiences BM Noone, SE Kimes, AS Mattila, J Wirtz Journal of Service Management 20 (4), 380-403, 2009 | 131 | 2009 |
| Enhancing yield management with customer profitability analysis B Noone, P Griffin International Journal of Contemporary Hospitality Management 9 (2), 75-79, 1997 | 116 | 1997 |
| Hotel overbooking: The effect of overcompensation on customers’ reactions to denied service BM Noone, CH Lee Journal of Hospitality & Tourism Research 35 (3), 334-357, 2011 | 112 | 2011 |
| How long should dinner take? Measuring expected meal duration for restaurant revenue management SE Kimes, J Wirtz, BM Noone Journal of Revenue and Pricing Management 1, 220-233, 2002 | 106 | 2002 |
| Pricing in a social world: The influence of non-price information on hotel choice BM Noone, KA McGuire Journal of Revenue and Pricing Management 12, 385-401, 2013 | 99 | 2013 |
| Consumer reaction to crowding for extended service encounters BM Noone, AS Mattila Managing Service Quality: An International Journal 19 (1), 31-41, 2009 | 94 | 2009 |
| Overcompensating for severe service failure: Perceived fairness and effect on negative word‐of‐mouth intent BM Noone Journal of Services Marketing 26 (5), 342-351, 2012 | 84 | 2012 |
| Applying modern robotics technologies to demand prediction and production management in the quick-service restaurant sector BM Noone, RC Coulter Cornell Hospitality Quarterly 53 (2), 122-133, 2012 | 72 | 2012 |
| Customer perceived control and the moderating effect of restaurant type on evaluations of restaurant employee performance BM Noone International Journal of Hospitality Management 27 (1), 23-29, 2008 | 68 | 2008 |
| Strategic price positioning for revenue management: The effects of relative price position and fluctuation on performance BM Noone, L Canina, CA Enz Journal of Revenue and Pricing Management 12, 207-220, 2013 | 58 | 2013 |
| The moderating effect of perceived spatial crowding on the relationship between perceived service encounter pace and customer satisfaction M Song, BM Noone International Journal of Hospitality Management 65, 37-46, 2017 | 55 | 2017 |
| Total hotel revenue management: A strategic profit perspective BM Noone, CA Enz, J Glassmire | 54 | 2017 |
| The effect of price on return intentions: Do satisfaction and reward programme membership matter? BM Noone, DJ Mount Journal of Revenue and Pricing Management 7, 357-369, 2008 | 54 | 2008 |
| Using eye tracking to obtain a deeper understanding of what drives online hotel choice B Noone, SKA Robson | 53 | 2014 |
