| E‐CRM Web service attributes as determinants of customer satisfaction with retail Web sites R Feinberg, R Kadam International journal of service industry management 13 (5), 432-451, 2002 | 401 | 2002 |
| The state of electronic customer relationship management in retailing RA Feinberg, R Kadam, L Hokama, I Kim International Journal of Retail & Distribution Management 30 (10), 470-481, 2002 | 251 | 2002 |
| Operational determinants of caller satisfaction in the banking/financial services call center RA Feinberg, L Hokama, R Kadam, IS Kim International Journal of Bank Marketing 20 (4), 174-180, 2002 | 129 | 2002 |
| Wat is Eigenlijk het Effect van e-CRM? Een Onderzoek naar Key Performance Indicators JC de Ruyter, RA Feinberg, R Kadam Telecommerce 3, 24-25, 2003 | | 2003 |
| 巒 E-CRM Web service attributes R Feinberg, R Kadam International Journal of Service Industry Management 13, 5, 2002 | | 2002 |
