| Customer Integration in Service Innovation: An Exploratory Study T Straub, M Kohler, P Hottum, V Arrass, D Welter Journal of technology management & innovation 8 (3), 25-33, 2013 | 33 | 2013 |
| The dynamics of service productivity and value creation: a service life cycle perspective S Janeschek, P Hottum, F Kicherer, B Bienzeisler The Service Industries Journal 33 (3-4), 366-377, 2013 | 25 | 2013 |
| Maintaining Consistent Customer Experience in Service System Networks SK Kwan, P Hottum Service Science 6 (2), 136-147, 2014 | 21 | 2014 |
| Entwicklung eines Frameworks zur Beschreibung von Geschäftsmodellen für Elektromobilitätsdienstleistungen C Stryja, R Schüritz, N Kühl, P Hottum, G Satzger 9. Internationale Energiewirtschaftstagung an der TU Wien, 2015 | 11 | 2015 |
| Towards Designing an Assistant for Semi-Automatic EMS Dispatching M Reuter-Oppermann, S Morana, P Hottum | 8 | 2017 |
| Barriers to service innovation-perspectives from research and practice R Lorenz, T Burger, P Hottum Management of Innovation and Technology (ICMIT), 2012 IEEE International …, 2012 | 8 | 2012 |
| Towards an it-based coordination platform for the german emergency medical service system M Reuter-Oppermann, JK von Bischhoffshausen, P Hottum International Conference on Exploring Services Science, 253-263, 2015 | 7 | 2015 |
| Towards a Framework of Influence Factors for Value Co-Creation in Service Systems P Hottum, A Kieninger, P Brinkhoff International Conference on Exploring Service Science 1.5, 2015 | 7 | 2015 |
| Service Co-creation JK von Bischhoffshausen, P Hottum, T Straub Fundamentals of Service Systems, 261-296, 2015 | 6 | 2015 |
| Service productivity in the context of the service life cycle F Kicherer, P Hottum, S Janeschek, B Bienzeisler 21st RESER International conference,‘Productivity of Services NextGen …, 2011 | 5 | 2011 |
| Management der Interaktionsqualität in industriellen Dienstleistungsnetzwerken – Ein "Service Analytics"-Ansatz für die Störungsbearbeitung G Satzger, P Hottum Zeitschrift für betriebswirtschaftliche Forschung, 2015 | 4 | 2015 |
| Capturing and measuring quality and productivity in healthcare service systems P Hottum, M Schaff, M Müller-Gorchs, F Howahl, R Görlitz Proceedings of the 21st International RESER Conference 262, 2011 | 3 | 2011 |
| Service Science Textbooks: Opportunities of an Interdisciplinary Approach JK von Bischhoffshausen, P Hottum, R Schüritz International Conference on Exploring Services Science, 742-749, 2016 | 2 | 2016 |
| Moving from B2X to B2X2Y Value Propositions in Service System Networks SK Kwan, P Hottum, CA Kieliszewski 1st International Conference on Human Side of Service Engineering, 2012 | 2 | 2012 |
| Towards a ustomer-Oriented Queuing in Service Incident Management P Hottum, M Reuter-Oppermann Operations Research Proceedings 2014, 233-239, 2016 | 1 | 2016 |
| Increase Accuracy of Service Costing using Customer Involvement W Seiringer, P Hottum, J Cardoso | | |
| Towards a Framework of Influence Factors for Value Co-Creation in P Hottum, A Kieninger, P Brinkhoff Proceedings of the International Conference on Exploring Service 2, 56-71, 0 | | |
Tim StraubESB Business School, Reutlingen University在 reutlingen-university.de 的电子邮件经过验证
