The role of customer relations for innovativeness and customer satisfaction: A comparison of service industries

S Bellingkrodt, CM Wallenburg - The International Journal of Logistics …, 2015 - emerald.com
The role of customer relations for innovativeness and customer satisfaction: A comparison of
service industries | Emerald Insight Books and journals Case studies Expert Briefings Open …
被引用次数：66 相关文章

[引用][C] The role of customer relations for innovativeness and customer satisfaction

S Bellingkrodt, CM Wallenburg - The International Journal of …, 2015 - ingentaconnect.com
Purpose–The purpose of this paper is to provide insights into commonalities and differences
of service innovation across industries. The compared sectors are logistics service providers …

The role of customer relations for innovativeness and customer satisfaction: A comparison of service industries

S Bellingkrodt, CM Wallenburg - The International Journal of Logistics …, 2015 - emerald.com
Purpose–The purpose of this paper is to provide insights into commonalities and differences
of service innovation across industries. The compared sectors are logistics service providers …

[引用][C] The role of customer relations for innovativeness and customer satisfaction: a comparison of service industries

S Bellingkrodt, CM Wallenburg - International Journal of Logistics …, 2015 - trid.trb.org
The role of customer relations for innovativeness and customer satisfaction : a comparison
of service industries Site Contents About TRB Annual Meeting Calendar Committees & …

[引用][C] The role of customer relations for innovativeness and customer satisfaction

S Bellingkrodt, CM Wallenburg - International …, 2015 - Emerald Group Publishing, Limited