[PDF][PDF] The influence of perceived privacy on customer loyalty in mobile phone services: An Empirical Research in Jordan

S Wahab, ASM Zahari, K Al Momani… - International Journal of …, 2011 - Citeseer
customer privacy and service loyalty. This research proposes customer privacy as one of
antecedents of customer loyalty in … the important of privacy on customer loyalty in mobile phone …

Consumer trust, perceived security and privacy policy: three basic elements of loyalty to a web site

C Flavián, M Guinalíu - Industrial management & data Systems, 2006 - emerald.com
… of trust and perceived security in personal data handling is plausible and worthy of
examination in greater detail. Thus, we propose that perceived privacy and perceived security are …

Do information and service quality affect perceived privacy protection, satisfaction, and loyalty? Evidence from a Chinese O2O-based mobile shopping application

Y Kim, Q Wang, T Roh - Telematics and informatics, 2021 - Elsevier
… quality on the user’s perceived privacy protection, satisfaction, and loyalty. In this study, we
perceived privacy protection and customer satisfaction, which finally lead to customer loyalty

[图书][B] Selected antecedents of customer loyalty within a restaurant loyalty program: Perceived control, privacy concern, perceived value of a loyalty program, and …

HS Lee - 2008 - search.proquest.com
… model of information disclose and customer loyalty with respect to the sensitive level of
information, perceived control, privacy concern, and perceived value of a loyalty. Data for the …

How do AI-driven chatbots impact user experience? Examining gratifications, perceived privacy risk, satisfaction, loyalty, and continued use

Y Cheng, H Jiang - Journal of Broadcasting & Electronic Media, 2020 - Taylor & Francis
Perceived Privacy Risk In addition to gratifications, this study also examined the perceived
privacy … outcomes associated with the revealing of customers’ personal information (Wang & …

Customer loyalty and privacy on the web

JP Lawler - Journal of Internet Commerce, 2003 - Taylor & Francis
… This study examines from simulation the effects of the privacy sensitivity of customers, the …
that customer privacy sensitivity is a critical success factor that significantly impacts loyalty to …

Analysis of Factors Affecting Customer Satisfaction and Customer Loyalty in the Shopee Marketplace

RYS Ringo, D Septyanto, AH Ramli - Majalah Ilmiah Bijak, 2023 - ojs.stiami.ac.id
… on customer satisfaction and loyalty. Perceived security, information quality, privacy issues,
and product delivery have a positive effect on customer loyalty through customer satisfaction. …

[HTML][HTML] The impact of chatbots on customer loyalty: A systematic literature review

L Jenneboer, C Herrando… - Journal of theoretical and …, 2022 - mdpi.com
… Human-like chatbots lead to greater satisfaction and trust among customers, leading to …
and customer loyalty is very likely. Besides, some customers suffer from the privacy paradox …

[PDF][PDF] The antecedents of online customer satisfaction and customer loyalty

MDD Dharmesti, SS Nugroho - The Business & Management Review, 2012 - cberuk.com
… (privacy), payment system, delivery, and customer service toward customer loyalty are
significantly mediated by customer … to both customer satisfaction and customer loyalty. Whereas 2 …

[PDF][PDF] Determinants of e-commerce customer satisfaction, trust, and loyalty in Saudi Arabia

MI Eid - Journal of electronic commerce research, 2011 - academia.edu
… Also, both the perceived security risk and perceived privacy influence satisfaction indirectly
… role between each of the perceived security risk and perceived privacy and satisfaction. The …