From Robotic Process Automation to Intelligent Process Automation: – Emerging Trends –

T Chakraborti, V Isahagian, R Khalaf… - … : Blockchain and Robotic …, 2020 - Springer
In this survey, we study how recent advances in machine intelligence are disrupting the
world of business processes. Over the last decade, there has been steady progress towards …

Towards quantifying the effects of robotic process automation

J Wewerka, M Reichert - 2020 IEEE 24th International …, 2020 - ieeexplore.ieee.org
Robotic Process Automation (RPA) is the automation of rule-based routine processes to
increase process efficiency and to reduce process costs. In practice, however, RPA is often …

Robotic process automation-a study of the impact on customer experience in retail banking industry

KN Kumar… - Journal of Internet Banking …, 2018 - search.proquest.com
The retail banking industry must rise to the challenge of disruptive technology such as
intelligent automation and competition from Fintech startups. Robotic Process Automation …