[HTML][HTML] The analysis of call center model in case of overload
T-Comm-Телекоммуникации и Транспорт, 2019 - cyberleninka.ru
The mathematical model of call center functioning is constructed and analyzed. In the model
multi-skilled routing based on usage of one group of operators for simple requests and two …
multi-skilled routing based on usage of one group of operators for simple requests and two …
The analysis of call center model in case of overload
SN Stepanov, MO Shishkin, GK Sosnovikov… - T-Comm …, 2019 - elibrary.ru
The mathematical model of call center functioning is constructed and analyzed. In the model
multi-skilled routing based on usage of one group of operators for simple requests and two …
multi-skilled routing based on usage of one group of operators for simple requests and two …
THE ANALYSIS OF CALL CENTER MODEL IN CASE OF OVERLOAD
SN Stepanov, MO Shishkin, GK Sosnovikov… - media-publisher.ru
The mathematical model of call center functioning is constructed and analyzed. In the model
multi-skilled routing based on usage of one group of operators for simple requests and two …
multi-skilled routing based on usage of one group of operators for simple requests and two …
THE ANALYSIS OF CALL CENTER MODEL IN CASE OF OVERLOAD
SN Stepanov, MO Shishkin, GK Sosnovikov… - media-publisher.ru
The mathematical model of call center functioning is constructed and analyzed. In the model
multi-skilled routing based on usage of one group of operators for simple requests and two …
multi-skilled routing based on usage of one group of operators for simple requests and two …