The mathematical model of call center functioning is constructed and analyzed. In the model
multi-skilled routing based on usage of one group of operators for simple requests and two …

A multi-server queueing system with a Markovian arrival process and finite and infinite
buffers to model a call center with a call-back option is investigated. If all servers are busy …

The mathematical model of a queueing system with heterogeneous servers, without queues,
and with two types of requests is investigated. High-priority requests are processed in fast …

The development of a visual prototype of an application in a single queue for service is
given. The pre-image connects the accounting for the growth of losses due to the duration of …

A multi-server infinite buffer queueing system with additional servers (assistants) providing
help to the main servers when they encounter problems is considered as the model of real …

Abstract Customers call Business Offices of a telephone company for services and billing
information. We have considered a Business Office in which customers are usually serviced …

An algorithmic approach to studying the queuing models with finite queues and jump-like
properties is developed. It is assumed that upon a low priority call arriving, one call of such …

Queuing theory based on the actual situation in the communication system must be defined
within the mathematical model of the building and analysis. To shorten the time for …

A single-line queuing system with the clients waiting is considered; it is a system in which
the intensity of service may change conformably with the number of orders received. The …