Communication evaluation and measurement: Skills, practices and utilization in European organizations

A Zerfass, D Verčič, SC Volk - Corporate communications: An …, 2017 - emerald.com
Purpose The purpose of this paper is to examine the status quo of communication
evaluation and measurement practices in communication departments of companies, non …

Communication evaluation and measurement: connecting research to practice

A Buhmann, F Likely, D Geddes - Journal of Communication …, 2018 - emerald.com
Communication evaluation and measurement: connecting research to practice | Emerald Insight
Books and journals Case studies Expert Briefings Open Access Publish with us Advanced …

Measuring return on investment (ROI) of organizations' internal communication efforts

J Meng, BK Berger - Journal of Communication Management, 2012 - emerald.com
Purpose–The purpose of this research is to investigate how senior communication
executives measure the effectiveness of organizations' internal communication efforts and …

New avenues in communication evaluation and measurement (E&M): towards a research agenda for the 2020s

SC Volk, A Buhmann - Journal of Communication Management, 2019 - emerald.com
The question of how public relations and strategic communication contribute to
organisations' success has been a perennial research topic since the 1970s (Stacks, 2017; …

The corporate communications scorecard: A framework for managing and evaluating communication strategies

A Zerfaß - Public Relations Metrics, 2009 - taylorfrancis.com
At present, in the early 2000s, new tools for managing and evaluating communication
strategies gain in importance all over the world. Beyond the traditional measurement of …

[PDF][PDF] Global survey of communications measurement 2009–final report

DK Wright, R Gaunt, B Leggetter… - … and Evaluation of …, 2009 - communicationcontrolling.de
The “Global Survey of Communications Measurement” is a non-profit research project that
provides valuable insights on development in the growing area of evaluating public relations …

Organizational communication research: Time for reflection? some conclusions from audit and network studies in different countries

OA Wiio, GM Goldhaber, MP Yates - Annals of the International …, 1980 - Taylor & Francis
Several reviews of organizational communication theory have been published recently in
the Communication Yearbook and elsewhere (Richetto, 1977; Dennis, Goldhaber, & Yates …

Using a balanced set of measures to focus on long-term competency in internal communication

J Meng, PL Pan - Public Relations Review, 2012 - Elsevier
To advance our knowledge on measurement efforts in internal communication, this paper
presented the findings from two research projects related to how we can measure the …

A review of new evaluation models for strategic communication: Progress and gaps

J Macnamara - International Journal of Strategic Communication, 2018 - Taylor & Francis
After identification of “stasis” in evaluation of strategic communication including public
relations and corporate communication despite intensive focus for more than 40 years …

[PDF][PDF] Evaluation and measurement in strategic communication

A Buhmann, F Likely - The international encyclopedia of strategic …, 2018 - academia.edu
Abstract Evaluation is the cornerstone of successful strategic communication. It is the basis
on which to assess whether and how any purposeful use of communication by an …