The constitutional mandate gives the Ministry of Health of the Republic of Indonesia confidence to provide the best service, especially in the health sector, provided by superior human resources and assisted by current technological equipment (Handayani, 2021). This is because the advantages of digital applications in providing services, especially to public health, are no doubt like public services in other sectors in Indonesia (World Health Organization, 2015). Every program that is run to maximize public health services, technological innovation is the time to be optimized to improve health practices, promote technology and the role of health and think about how to provide health services plus and train health staff (Uslu et al., 2020), how to optimize the use of digital technology today which has increasingly become a mainstay in all public service sectors. Can paramedics now optimize the use of digital technology in health work? The answer is when humans can empower technology (Alvan et al., 2011). Then the work product will be faster, more accurate, and more productive.

Digital technology is indeed designed to facilitate communication in an increasingly automated era to improve the quality of public health care in Indonesia (Tayibnapis et al., 2018). Although many interpret that technology cannot be applied optimally, as policymakers certainly do not interpret that point, the most important thing is how to harmonize capabilities in technology by clarifying the vision and mission that the health department will carry out in maximizing public services made by the Ministry of Health. Digitalization system in all health operations (Troiano et al., 2014). Digital indeed refers to the management of data or signals that can be recorded or expressed, stored, transmitted, and so on in the form of a series of numerical data that may have never been before (Roco et al., 2011). So the shift from traditional manual work to alltechnology is a revolution and innovation that has begun, which is called the industrial revolution and is now entering the fourth industrial revolution which is happening where the advantages of digital technology as mentioned by the term artificial intelligence, reality robots and 3-dimensional printing very quickly shape all aspects of public services to be more focused and well created (Junginger, 2016). Different dimensions need to be considered, including how digital can support and encourage service delivery (Koutsikouri et al., 2018). So that the existence of digitalization in the medical world can have a tremendous impact on the things that are done if the application of digital technology in various health fields will be able to improve health performance innovatively and, in turn, will provide benefits for the Indonesian people (Chang et al., 2013). When viewed from the desire to get healthy, technology can no longer offer because it is designed to make it easier for humans to serve the world of health, although challenges and views in the application, of course, exist. After all, paramedics are not ready to adapt to technology made by foreign countries that are more sophisticated than their abilities. Indonesian people apply in life in the business of life and maintain health. However, efforts to improve and adapt to technology in providing public services regarding the health of both the human environment and the natural surroundings are essential (Van den Bosch & Bird, 2018).