Understanding and measuring user experience in conversational interfaces
… interactions between users, technologies and environment … in measuring user experience,
we analysed the assessment items … to evaluate core usability and many other user experience …
we analysed the assessment items … to evaluate core usability and many other user experience …
Measuring user experience in conversational interfaces: a comparison of six questionnaires
… for evaluating conversational systems in order to assess the … interactions between users,
technologies and environment … to evaluate core usability and many other user experience …
technologies and environment … to evaluate core usability and many other user experience …
Usability guidelines and evaluation criteria for conversational user interfaces: a heuristic and linguistic approach
K Sugisaki, A Bleiker - Proceedings of Mensch und Computer 2020, 2020 - dl.acm.org
… heuristics to derive a set of 53 technology-agnostic … what we understand as conversational
user interface. We then … aspects relevant for designing and evaluating the dialog quality of …
user interface. We then … aspects relevant for designing and evaluating the dialog quality of …
Usability testing of a healthcare chatbot: Can we use conventional methods to assess conversational user interfaces?
… about chatbots - that they are highly usable (due to their simple interface and conversation-driven
functionality) but conventional methods for assessing usability and user experience …
functionality) but conventional methods for assessing usability and user experience …
Assessing long-term user experience on a mobile health application through an in-app embedded conversation-based questionnaire
… the technological aspects for its availability to users. The questionnaire we created was
disguised with a conversational interface, … and problems related to usability and unexpected app …
disguised with a conversational interface, … and problems related to usability and unexpected app …
Conversational AI-Chatbot Architectures and Evaluation: Analyzing architectures and evaluation methods for conversational AI systems, including chatbots, virtual …
… Conversational AI has emerged as a powerful technology, … importance of evaluating both
functionality and user experience. … role in assessing their performance and usability. Traditional …
functionality and user experience. … role in assessing their performance and usability. Traditional …
The chatbot usability scale: the design and pilot of a usability scale for interaction with AI-based conversational agents
… ’s interaction with conversational agents. Tools to assess speech user interface, voice …
trustworthiness could require a different set of items more in line with trust and technology …
trustworthiness could require a different set of items more in line with trust and technology …
[PDF][PDF] The evaluation of user experience testing for retrieval-based model and deep learning conversational agent
… in this study to evaluate the usability of user experience. The … UMUX to measure the usability
experience of the users. … by specific users of information systems and technologies. TAM, …
experience of the users. … by specific users of information systems and technologies. TAM, …
Key qualities of conversational recommender systems: From users' perspective
… (high) reliability for assessing user experience of a CRS and … recent advance of natural
language technology has led to an … assess the usability of conversational recommender systems …
language technology has led to an … assess the usability of conversational recommender systems …
Evaluating conversational recommender systems: A landscape of research
D Jannach - Artificial Intelligence Review, 2023 - Springer
… us to assess user experience aspects or, ultimately, the impact of a … to conversation quality
and to system usability in general. … in recent years due to various technological developments. …
and to system usability in general. … in recent years due to various technological developments. …