… (2015), “Exploring the role of knowledge management practices in fostering customer
relationship management as a catalyst of marketing innovation”, Baltic Journal of …

… out to affect customer relationship performance directly, while … and intelligence in an
organization and using them to foster … gap between discovering and understanding customers’ …

… the relationship between knowledge management processes … exploring the outcomes or
antecedents of KM processes to consider the relationships between knowledge management …

… and the customer relationship management is the following: … The exploration of new research
fields benefits from cases … systematic way for knowledge sharing and competence building, …

… Therefore, this analysis allows studying the relationships among different knowledge assets
… , we suggest that HC and PRO are the leading factors of IC that may foster CA outcomes. …

… We explore how social CRM fits into the CRM landscape, … in building its following and
promoting ticket sales over the … process and the information management process. The first two …

Purpose Drawing on dynamic capability view, this study aims to offer a conceptual framework
to clarify the nature of the effects of firm’s information technology (IT) capability, knowledge …

… purpose of this paper is to explore the relationship between big data and knowledge management
(KM… Moreover, knowledge fostering enablers such as people, processes, systems and …

… but also the intellectual property, customer service, capability of … in creating an environment
that fosters both cooperation and … explore the relationship between knowledge management …

… knowledge management to an asset that promotes sustainable innovations that influence
back organizational sustainability. This paper explores the … In order to foster open innovation, …