Invisible Work Pre-and Post-Digitalisation. The case of a health authority in Norway

J Engesmo, N Panteli - Scandinavian Journal of Information …, 2020 - aisel.aisnet.org
Scandinavian Journal of Information Systems, 2020aisel.aisnet.org
In this paper, we argue that, despite the increasing opportunities for transparency and
visibility that come with the digitalisation of workplaces, invisible work remains a highly
relevant concept, as it represents practices that are vital to the effective functioning of
business operations. Drawing on a longitudinal qualitative case study, we examine invisible
work practices before and after the digitalisation of a regional health authority in Norway
following the implementation of an enterprise resource planning (ERP) system. The study …
Abstract
In this paper, we argue that, despite the increasing opportunities for transparency and visibility that come with the digitalisation of workplaces, invisible work remains a highly relevant concept, as it represents practices that are vital to the effective functioning of business operations. Drawing on a longitudinal qualitative case study, we examine invisible work practices before and after the digitalisation of a regional health authority in Norway following the implementation of an enterprise resource planning (ERP) system. The study extends the literature in this field by showing both the changing status of invisible work and the emergence of new invisible work in digitalised workplaces. The theoretical and practical implications are then discussed.
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