… , outpatients and diagnostic imaging, surgery, urgent and emergency services and medical
care … to academia, business schools and human resource management professionals alike. …

… the establishment of a succession of regulators and inspectorates (currently the Care
Quality Commission (CQC)) to visit health care providers and report on their performance …

… almost any other comparable health system. In these … of staff health, wellbeing and engagement
on patient care and outcomes highlights the need for continuing review of how NHS staff …

… hospital staff. This study aimed to investigate how HR management practices affect employees'
… delivering a good standard of care and their perceptions of the quality of service that their …

… English hospital Trusts, selected on the basis of Care Quality Commission rating. Seventy-three
senior staff … All three researchers are experienced qualitative health service researchers, …

The aim of this study is to determine mean comparison and identify similarities for all five
dimensions of service quality between public hospitals in London city, UK and private hospitals …

… to improve healthcare quality and safety… healthcare system change, with a particular focus
on quality improvement work and policy initiatives to address quality, safety and risk in the NHS…

… purpose of this study is to identify the dimensions used in internal healthcare service
evaluations and establish the importance of these to members of internal healthcare service chain. …

… leadership development in the healthcare sector is beneficial for health service quality (King’s …
we find a significant positive effect of leadership quality on hospital service quality. …

… ministries in LMICs negotiate their path forwards, this analysis paper gives some points of
learning from the NHS, a healthcare system that has provided high-quality UHC for over 70 …