The digital transformation of the grocery business-driven by consumers, powered by technology, and accelerated by the COVID-19 Pandemic

HR Abbu, D Fleischmann, P Gopalakrishna - Trends and Applications in …, 2021 - Springer
customers could afford to buy. Retailers scrambled to catch up. This required quickly instituting
new procedures and purchasing new … Customers often demand faster, same day, or even …

[PDF][PDF] Does buying groceries online put SNAP participants at risk

J Chester, K Kopp, KC Montgomery - Center for Digital …, 2020 - researchgate.net
… The online pilot initially started in New York state, but quickly … data to gain “faster, more
accurate customer loyalty insights… … not just on our site and mobile apps—but in our stores.”…

Investigating the impact of Internet of Things services from a smartphone app on grocery shopping

A Fagerstrøm, N Eriksson, V Sigurdsson - … of Retailing and Consumer …, 2020 - Elsevier
This study investigates the impact of Internet of Things (IoT) services from a smartphone app
in a retail grocery shopping situation. It examines four variables, namely price, expiry date, …

[PDF][PDF] Digital disruption at the grocery store

S Begley, E Marohn, S Mikha… - McKinsey & Company …, 2020 - mckinsey.com
… , customers will adopt the new method of grocery shopping. … of service—which will evolve
as quickly as the offers do. Recall, … consistent customer experience the fastest. They will give …

Augmented reality based smart supermarket system with indoor navigation using beacon technology (easy shopping android mobile app)

PKV Jayananda, DHD Seneviratne… - … on Information and …, 2018 - ieeexplore.ieee.org
… very quick and easy ways in order to fulfill their shopping requirements. Since supermarket
industry is a customer centric industry customer … Then the object is recognized quickly and …

[PDF][PDF] Adapting customer experience in the time of coronavirus

R Diebner, E Silliman, K Ungerman… - McKinsey & …, 2020 - beyondretail.com.au
… on changing customer preferences and rapidly innovating to … that 64 percent of customers
choose to buy from socially … to permanently shift to online grocery shopping, and an increase of …

[PDF][PDF] Customer purchase intention on online grocery shopping

TP Kian, ACW Loong, SWL Fong - International Journal of …, 2018 - researchgate.net
… by means of internet is a standout amongst the most quickly … to look into due to the fast-paced
technological growth. … With an average appreciation of their potential clients, online …

[PDF][PDF] Reviving grocery retail: Six imperatives

D Kuijpers, V Simmons, J Van Wamelen - McKinsey & Company, 2018 - mckinsey.com
… for grocers to win in this rapidly changing environment. … introduced innovations to make
shopping faster and easier, such as … exciting shopping experience that helps customers discover …

Mobile application supported urban-township e-grocery distribution

M Mkansi, S de Leeuw, O Amosun - International Journal of Physical …, 2020 - emerald.com
… Of interest is how the application aggregates demand rapidly, … Rather, liaison with fast
moving consumer goods (FMCG) … order to be delivered at 3pm, we usually buy the groceries in …

[图书][B] The convenience revolution: how to deliver a customer service experience that disrupts the competition and creates fierce loyalty

S Hyken - 2018 - books.google.com
… That way, when customers came in to buy ice, they’d also … reflects a rapidly-accelerating
expectation from customers: you … TV, read an audiobook, order groceries, check the weather and …