… the existing literature on modeling and forecasting call arrivals. We also discuss the key …
study with real-life call center data. We conclude with a summary of possible future research …

… crucial for the staffing algorithm of a telephone Call Center. There is a problem of scheduling
… results obtained from an empirical study analyzing real Call Center data by months. Finally, …

… Although there is an overlap between health call centers and telephone nursing, here we
are concerned with the advice-giving aspects of telephone nursing. In this sense, telephone …

… Despite the encouraging prospects for service improvement and cost savings, a comprehensive
understanding of the potential of ML models for creating additional value in call center …

… In most countries a request for emergency medical services (EMS) is done by calling a
nation-wide emergency telephone number. The request is answered by an agent of a …

… Requests for servicing from customers enter the call center via telephone access lines … call
center functioning in case of overload. It means that apart of primary requests, the call center …

… Telephone call centers offer a convenient communication channel between businesses
and their customers. Efficient management of call centers … ) model to study customer waiting …

… call centers by phone. Thus, it is a reason why the availability of fixed and mobile telephony
… Emergency calls are routed via one or several public telephone networks, which all are …

… Call centre can be defined as any group whose business is talking to customers or prospective
customers through the telephone… MTN call centers call and in majority of other call centers…

… the telephone. The lack of F2F interaction in the context of … In call centres both the factual
and emotional communication … , by basing the study on the call centre industry, we also …