AI has received increased attention from the information systems (IS) research community in
recent years. There is, however, a growing concern that research on AI could experience a
lack of cumulative building of knowledge, which has overshadowed IS research previously.
This study addresses this concern, by conducting a systematic literature review of AI
research in IS between 2005 and 2020. The search strategy resulted in 1877 studies, of
which 98 were identified as primary studies and a synthesise of key themes that are …

Many would argue that artificial intelligence (AI) is not only technology but also a
paradigmatic shift in the relationship between humans and machines. Much literature
assumes that AI-powered practices substantially differ from and profoundly change
organizational structures, communication, affordances, and ecosystems. However, AI
research remains fragmented and often lacks clarity. While the information systems (IS)
discipline can play a pivotal role in AI's emergence and use, the discipline needs a clear …