… of the robot and its actually imperfect, nonhuman qualities (Mori, MacDorman, and Kageki
2012). Thus, we expect that consumers will respond more favorably to a service robot that …

… Although humanoid robots are increasingly … service robots on consumers’ responses remain
unclear. This paper aims to examine the impacts of robot anthropomorphism on consumers’ …

… robotics into tourism and hospitality operations, it is important to understand consumer
responses to hotel service robots. … Responses to two types of robots, NAO for check-in and Relay …

… of service robots and consumer response. Moreover, we reveal the importance for service
brands to invest in different service robots … groups and build emotional trust with consumers. …

… One of the most dramatic innovations in the realm of service robots is the emergence of
humanoid robots that are built to resemble humans by replicating human facial features and/or …

This study aims to bridge a gap in the extant research by examining consumer behavior that
is unrelated to, but elicited by, service robots. The results of six studies showed that …

… literature can be attributed to the dominance of conceptual and experimental approaches
examining consumer responses to robot(s) with pre-determined service functions in contexts …

… robot humanness and social interaction opportunities affect consumers' liking for service
robots. … via 953 responses to an online scenario‐based experiment. Findings indicate that while …

… as perceived by the consumers interacting with them. It shows that different AI intelligences
solicit different positive and negative emotions in consumers in retail service settings, such as …

… Specifically, our work demonstrates that consumer responses to service robots depend
upon the degree of robot anthropomorphization, coupled with the type of service failure and …