… Data were collected from 671 frontline employees from financial services sector. Confirmatory
factor analysis (CFA) and hierarchical regression analysis (HRA) were used to test the …

… SD: 7.6) Regarding the service sectors in which they were employed, 75 worked in bars and
… UK universities (22.08%) and 45 in the financial sector (18.75%). The participants' job titles …

… case of frontline employees, we argue that internal service climate plays a facilitating role
in employee behaviors and attitudes. Regardless of the working environment, employees are …

… acknowledges that frontline employees (FLEs) constitute, through service encounters, …
services firms (KIBS), this study examines how the collaboration with FLEs along the new service …

… The study used survey data from 321 frontline employees working in the service sector in
the United Arab Emirates (UAE). Six major hypotheses were established and examined using …

… Furthermore, this paper explores these issues in the context of comparison between
manufacturing and service sectors because of the differences of industrial characteristics. …

… service organizations competitive growth. But, the main challenge is to get an insight of the
factors affecting ability of the frontline employees (… among FEs in service-sector organizations. …

… As the service sector continues to grow, and increasingly to … frontline employees’ work
engagement serves as a mediator between their PsyCap and the behaviors (collectively, service …

… delivered by the service employee. Although studies using multiple sources of data are
becoming more common in the services literature, the implementation of employee and customer …

… and hospitality sectors. Our article reviews the empirical studies on frontline employees' …
found that: (a) studies on frontline employees' turnover intention in tourism and hospitality …