This study examines the impacts of online review features on hotel Online Room Sales for
various types of hotel segments utilizing a dataset that includes 227,378 post-purchase …

Purpose This paper aims to examine the factors contributing to the helpfulness of online
hotel reviews and to measure the impact of manager response on the helpfulness of online …

The business value of online consumer reviews has emerged in recent year as one of
utmost importance for hotel marketers. This study examines how online consumer reviews …

Understanding consumers' needs and wants has been a major source of success for hotel
organizations. Notwithstanding, investigating the valence of online reviews and modeling …

The hotel industry continues to develop strategies for addressing consumer-generated
online reviews, and particularly responding to poor reviews, which can have a damaging …

The business case for investing in online reputation has received increasing scrutiny in
recent years. This study identifies the business value of consumer reviews and management …

While it is generally accepted that hotel reviews and ratings posted on travel websites drive
hotel sales and revenue, the effects of reviews can be parsed into volume (the number of …

Online reviews have captured the attention of scholars and industry professionals alike.
Often times the focus of attention is purchase decision-making and the building a positive …

Purpose–The purpose of this paper is to investigate how hotels respond to online reviews
on a third-party Web site (such as TripAdvisor) based on the hotel's star rating …

The authors examine the effects of a firm's and its competitors' online reviews on its demand
within the hotel industry. The authors leverage a unique data set of actual bookings from …