This paper aims to examine attitudes of hospitality and tourism students, as future
professionals, towards willingness to implement service robots. The study proposes a new …

The growing popularity of robot services blurs the boundaries of robotics and human life.
Concomitant to the trend, many hotel brands have adopted a robot-based automation …

The main purpose of this exploratory research study was to determine urban hotel guest,
manager, and staff perspectives on the impacts in terms of costs and benefits of the …

Research purpose–The purpose of the study was to explore the students' perceptions
towards autonomous service robots, using interviews and, in a novel manner, also their …

Purpose Given the recent growth of service robot research in hospitality and tourism
management (HTM), the purpose of this study is to identify a research agenda by conducting …

This study aims to identify whether hotel guests' attitudes towards robots serving at hotels
show differences according to their gender, level of education, generation, and the continent …

Taking a systematic literature review approach, this study examines research on service
robot adoption from hospitality employees' perspectives. The findings reveal the current …

Purpose The hospitality industry in developed countries is under pressure due to labor
shortages and it is likely more food and beverage operations will have to be automated in …

Purpose This paper aims to provide a comprehensive review of research on robotics in
travel, tourism and hospitality, and to identify research gaps and directions for future …

The service sector is changing drastically due the use of robotics and other technologies,
such as Artificial Intelligence (AI), Internet of things (IoT), Big Data and Biometrics …