Who is fit to serve? Person–job/organization fit, emotional labor, and customer service performance

W Lam, Y Huo, Z Chen - Human Resource Management, 2018 - Wiley Online Library
This study investigates person–job (P–J) fit and person–organization (P–O) fit perceptions
and relates these perceptions to employees' emotional labor and customer service …

Perceived customer participation and work engagement: the path through emotional labor

J Yoo - International Journal of Bank Marketing, 2016 - emerald.com
Purpose The purpose of this paper is to examine how service employee's perceived
customer participation influences beneficial deep acting behaviors among service personnel …

The mediating role of psychological empowerment on the relationships between P–O fit, job satisfaction, and in-role performance

BT Gregory, MD Albritton, T Osmonbekov - Journal of business and …, 2010 - Springer
Purpose The direct relationships between person–organization fit (P–O fit) and multiple
individual-level outcomes such as job satisfaction and in-role performance have been …

A longitudinal investigation of person–organization fit, person–job fit, and contextual performance: The mediating role of psychological ownership

TS Han, HH Chiang, D McConville… - Human …, 2015 - Taylor & Francis
In this study we present new insights into the relationships surrounding employees' feelings
of psychological ownership (PO) at work and the resulting effects on contextual …

The relationship between person-organization fit and job satisfaction

P Chen, P Sparrow, C Cooper - Journal of Managerial Psychology, 2016 - emerald.com
Purpose–Drawing upon the theory of conservation of resources to argue the importance of
job stress as an important variable that mediates the person-organization (PO) fit-job …

Job characteristic beliefs and personality as antecedents of subjective person–job fit

KH Ehrhart - Journal of Business and Psychology, 2006 - Springer
Theory and research on Person–Environment (P–E) fit tend to focus on the outcomes of fit,
while antecedents have received less attention. Two antecedents of individuals' subjective …

Fit perceptions, work engagement, satisfaction and commitment

B Rayton, ZY Yalabik, A Rapti - Journal of managerial psychology, 2019 - emerald.com
Purpose The purpose of this paper is to explore the relationship between fit (organization
and job) perceptions and work engagement (WE). Design/methodology/approach The …

[PDF][PDF] Linking person-job fit, person-organization fit, employee engagement and turnover intention: A three-step conceptual model

MA Memon, R Salleh, MNR Baharom - Asian Social Science, 2015 - researchgate.net
Past studies revealed that the existence of congruence between employees and their job as
well as organisation produces more favourable attitudes and behaviours. Although …

Explaining the effects of perceived person-supervisor fit and person-organization fit on organizational commitment in the US and Japan

MN Astakhova - Journal of Business Research, 2016 - Elsevier
The majority of research simultaneously examining multiple person–environment fit
dimensions employs additive rather than interactive fit models. Although additive models …

The contingency effect of service employee personalities on service climate: Getting employee perceptions aligned can reduce personality effects

S Auh, B Menguc, M Fisher… - Journal of Service …, 2011 - journals.sagepub.com
This study draws on the service climate and Big Five personality literature to examine the
association between a service employee's personality and perception of service climate …