This study re‐examines the influence of front‐line service employee empowerment on their
performance, following a non‐linear approach and integrating the role of service complexity …

This article investigates how empowerment of front-line staff affects service quality in mass
and technological services. A questionnaire survey and in-depth interviews were conducted …

This study explores the relationship between frontline employees' empowerment and
service quality in the restaurant industry. The service marketing literature revealed mixed …

Recognizing the potential conflict between operational pressures on the one hand and
concerns with employee wellbeing on the other, we examine whether and how service …

Even though the concept of empowerment has received considerable attention in previous
research, the role that empowerment, or the lack of it, plays in particular situations is still …

For theory and practice alike, the promise of empowerment has been satisfied, committed
and highly performing employees. Over a decade ago, Conger and Kanungo (1988, p. 471) …

Employee empowerment is said to benefit all organisations. The fast moving global
economy requires that organisations learn and adapt to change quickly, and employees …

This study explores the relationship between the empowerment of front-line employees and
service quality (in terms of customer satisfaction) in the United Arab Emirates (UAE) banking …

The current study investigated the impact of employees' educational level on the relationship
between empowerment and service quality while exploring the role of perceived supervisor …

Employee empowerment is a very important issues to organizations especially those
providing services. This is because the customers and employees are engaged …