… (2015), “Exploring the role of knowledge management practices in fostering customer
relationship management as a catalyst of marketing innovation”, Baltic Journal of …

… out to affect customer relationship performance directly, while … and intelligence in an
organization and using them to foster … gap between discovering and understanding customers’ …

… the relationship between knowledge management processes … exploring the outcomes or
antecedents of KM processes to consider the relationships between knowledge management …

… We explore how social CRM fits into the CRM landscape, … in building its following and
promoting ticket sales over the … process and the information management process. The first two …

… but also the intellectual property, customer service, capability of … in creating an environment
that fosters both cooperation and … explore the relationship between knowledge management …

… framework aimed at uncovering several promising and little explored research areas, thus
suggesting an agenda for future knowledge management-leadership research. Some steps of …

… of social customer relationship management … Customer information management is
concerned with creating and capturing customer data to build and maintain customer relationships […

… East region, connected to possibilities to explore knowledge management potential in the
intensive … Since organizational learning tends to foster, create, and apply new knowledge, it is …

… purpose of this paper is to probe and explore the mediation role of knowledge management
(KM), in the relationship … Promoting KM and intellectual capabilities are now among the core …

Purpose The purpose of this paper is to identify the critical success factors (CSFs) for AI-integrated
CRM system for better knowledge management (KM) in organizations to improve …