B Luo, RYK Lau, C Li, YW Si - Wiley Interdisciplinary Reviews …, 2022 - Wiley Online Library
… We identify the most popular fields of chatbot … review the existing usability studies of chatbots, which can provide insights for practitioners to fully realize the business value of chatbots…
… essential terms to the user before initializing the test cases used by TDCS. This technique is mainly … F (2018, September) Queryexpansionevaluation for Chatbotapplication. In: 2018 …
… chatbots have been developed for decades and the chatbot technology concept has continuously evolved, the specification for evaluatingchatbot … proper evaluation strategy for chatbot …
M Gallant, H Isah, F Zulkernine… - … and Applications …, 2019 - ieeexplore.ieee.org
… Therefore, rather than looking at an individual queryexpansion and evaluating its … embedded in other applications such as assistive systems, decision support systems, chatbots or voice…
R Kumar, MM Ali - Int. J. Eng. Technol, 2020 - academia.edu
… This paper is not only analyzing critically the previous works on chatbots but … -art chatbot application that can be personalized easily according to customer needs. The proposed chatbot …
Q Liu, J Huang, L Wu, K Zhu, S Ba - Universal Access in the Information …, 2020 - Springer
… evaluation results, we conclude that our chatbot can serve as an effective information retrieval tool in a specific domain. The perceived usability of our chatbot … application of chatbots in …
… With the aim of solving disagreements between researchers in the primary study selection process, we evaluated inter-rater reliability by applying two assessments [37]: (i) percentage …
B Galitsky, B Galitsky - … Enterprise Chatbots: Learning Linguistic Structures, 2019 - Springer
… In this chapter we describe the industrial applications of our … of texts as data sources for chatbots. We present the content … In Evaluation section we will do three kinds of assessments …
… was to provide an initial quality assessment on AI chatbots’ responses to popular search queries about cancer. Further investigations to evaluate an AI chatbot’s ongoing dialogue with …