… flows from the top Strategic Enablers through Human and … , Human Resources Management
and Process Management are … , plus 40 states of the USA, containing airports which are as …

… (BPM) conferences in the United States. In 2010 there were … based phone services. The fourth
major reason for undertaking … 6, on process management, we will consider the role that the …

… This study identifies a dwell time increase has a more significant impact on increasing …
Airport operators can introduce a service differentiation perspective, such as a dedicated service, …

… organisational change. Therefore, the more fundamental and strategic the business process
change… processes from a largely manual state to an electronic enabled real-time automated …

… biometric airport journey and airport diversification strategies. … Airports bring together a wide
range of facilities and services … Eight of the top 10 airports were in the United States with the …

… new digital services and creates new business processes. … agents and are considered to
be stateof-the-art technologies. … -peaking strategies for improving airport ground operations …

… procedures at airports and, consequently, to increase the … airports: all were built, and most
are still managed by a state-… some of the strategies and practices of service marketing to …

… of blockchain technology for operations management (OM) … on the efficiency of business
operations, creating a balance … nodes for enabling the Italian State to exercise exclusive powers. …

… sources, cost control strategies and integration of innovations … will help the airports to bounce
back, such as self-service and … airport management companies, it is a Spanish state-owned …

… of airport processes, and to add value to airport functions over … to be shown on airport express
train services or the number of … the strategic objectives of the airport. Hence the hypothesis: …