… Value increases service quality and reduces the cost of … consumers using e-commerce
services in Greece recognize … Electronic Commerce Research and Applications, Vol. 14 No. 1, pp. …

… out on 302 Greek customers of 85 Greek e-shops. The data of the survey were analysed using
the Implicative Statistical … , is ES-QUAL, while that measuring their perception vis-a-vis the …

… Since electronic commerce began to proliferate all over the world, … be used to measure
electronic service quality are bound to … Models like ESQUAL, WebQual, ES-QUAL-e-RECS-QUAL …

… ; ES-QUAL, e-banking, website, e-service quality, online or e-… that the use of e-SQ as a
formative or reflective construct is a … -driven e-service web sites’, Journal of Services Marketing, …

… important in the quality of e-commerce services. So in this study, we use e-service quality.
Besides, … the notion that measuring service quality in the e-commerce industry cannot be done …

… ’ in the present study is represented by e-service quality attributes (with which consumers …
Using ES-QUAL to measure internet service quality of e-commerce web sites in Greece. …

… in Pakistan using “ES-QUAL scale.” Moreover, in this study, … consumer behavior toward
electronic shopping in Pakistan, E-SQ … of “ES-QUAL” is the basis to measure online SQ including …

… businesses in the world of electronic commerce are only a few … e-REC-S-QUAL was neglected
as the focus was only on e-… : An empirical study on Greek customers of Internet shops. In …

… hierarchical model of e-service quality measurement in a new … quality scale (ES-QUAL) and
e-service quality recovery scale … use the hierarchical model to examine the e-service quality …

… towards Internet banking service quality through customer … ’s physical separation significantly
impacts the measures … the sampling frame has an equal probability of being included in the …