… customers’ satisfaction. This type of research is quantitative. The population in this study
were all customers of the Indonesian Islamic bank … the IPA (Important Performance Analysis) …

… customer’s behaviors (Le et al., 2019) and providing quality service is essential for maintaining
customer satisfaction (… performance is consistent with customer’s expectation, then the …

… identify the main drivers of customer satisfaction and bank performance by building on the
… a better explanation for customer satisfaction and bank performance. The proposed model …

… the performance of the services expected. The terminology used for consumer satisfaction
in this research is Muslim customer satisfaction (… or service from an Islamic bank. Consumer …

… Customer satisfaction and loyalty do not lead to enhanced client-level non-interest revenue
if there is little trust in bank advisors. Findings further show that the relevance of trust for non-…

… on customer loyalty, but it provided significant effects on customer satisfaction followed by
influencing customer … indirect effects on customer loyalty through customer satisfaction. Further …

… The purpose of this paper is to examine the relationship between customer satisfaction
measured as Extended Performance Satisfaction Index (EPSI) and the financial performance of …

… Maintaining the loyalty of customers is a strategic policy to improve bank performance and
strengthen its business in the long run. Loyalty refers to a commitment to the purchase of …

… and loyalty on market indicators of the bank. We determined that the customer satisfaction …
performance of the bank as a one-year customer satisfaction lag has a significant influence on …

… Abstract: This research aims to determine the level of customer satisfaction, priority customer
categories at BNI Syariah Bank in Surakarta … interest is fulfilled by the bank's performance. …