From places to platforms: Examining the transformation of servicescapes

J Horáková, O Uusitalo - Contemporary Issues in Digital Marketing, 2022 - jyx.jyu.fi
Place represents one of the underlying elements of the marketing mix. However, due to
ongoing digitalisation, places have undergone substantial changes in recent years. With the …

[PDF][PDF] From places to platforms: Examining the transformation of servicescapes

J Horáková, O Uusitalo - Contemporary Issues in Digital Marketing, 2021 - library.oapen.org
Despite being one of the basic elements of the Marketing Mix and an important variable in
creating consumers' shopping experiences, the importance and meanings of place as a …

All that is solid melts into air: the servicescape in digital service space

D Ballantyne, E Nilsson - Journal of Services Marketing, 2017 - emerald.com
Purpose The emergence of new social media is shifting the market place for business
towards virtual market space. In the light of the emerging digital space for new forms of …

Branding places or branding spatial practices? Retail spaces in the age of mixed realities

C Houliez - Place Branding and Public Diplomacy, 2010 - Springer
This article advances that technologies such as online 3D simulated space increasingly
challenge marketers' usual apprehension of retail space–with direct effects on their …

When non-store meets in-store: mobile communications technology, servicescapes, and the production of servicespace

C Houliez - Journal of Customer Behaviour, 2010 - ingentaconnect.com
This interpretative research contributes to the current literature on retailing by borrowing
from an alternative conceptualisation of space, one grounded in Henri Lefebvre's spatial …

Hybrid Retail: Rethinking the Urban Public by Embracing the Digital Experience

V Chang - 2022 - dalspace.library.dal.ca
Commerce has been regarded as the engine of urbanity, and shopping is said to be
arguably the last remaining form of public activity. If this is so, the added phenomenon of …

Retail environments

B Alexander, A Kent - Retail design, 2016 - taylorfrancis.com
The changing relationship between producers and consumers, the growth of service
industries, and the opportunities for shopping as a leisure activity have significantly …

The Impact of Digital Service Innovations in Retail Agglomerations on Retail Destination Attractiveness

A Dizdarevic - 2021 - publications.aston.ac.uk
Prior to the digital revolution, the decision where to shop concentrated mainly on the
shoppingarea choice between downtown or shopping centre and the need for a specific …

[PDF][PDF] Territorialising Retail: Towards an Alternative Spatiality?

B Alexander, G Warnaby - 2023 - ualresearchonline.arts.ac.uk
Converging retail channels and the proliferation of customer touchpoints have had
significant impacts on consumer behaviour (Barrera and Shah, 2023). Technological …

[PDF][PDF] The role of digital in the town centre experience

C Hart, F Ellis-Chadwick, I Haji - 2017 - repository.lboro.ac.uk
To date, omnichannel activity is studied between consumers and an individual retail brand
or within a single retail setting, whereas consumer search activity and customer shopping …