Affective Engineering in Services: a Way to More Human-Centric Approach

M Hartono - 2022 - repository.ubaya.ac.id
Affective Engineering (AE) or Kansei Engineering (KE) in services proposes a new
approach in designing service excellence taking into account human emotional needs and …
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[PDF] ieomsociety.org

[PDF][PDF] Affective Engineering in Services: a Way to More Human-Centric Approach

M Hartono - ieomsociety.org
Abstract Affective Engineering (AE) or Kansei Engineering (KE) in services proposes a new
approach in designing service excellence taking into account human emotional needs and …