Internet banking service quality, e-customer satisfaction and loyalty: the modified e-SERVQUAL model
… Purpose – This study explores the service quality dimensions in Internet banking … association
between Internet banking service quality, electronic customer satisfaction and electronic …
between Internet banking service quality, electronic customer satisfaction and electronic …
The impact of e-service quality and satisfaction on customer loyalty: Empirical evidence from internet banking users in Indonesia
… test the significance of e-satisfaction role in mediating the relationship between e-service
quality and e… From the company’s perspective, the dimensions of e-service quality that should …
quality and e… From the company’s perspective, the dimensions of e-service quality that should …
… Effect of customer satisfaction on the relationship between Electronic banking service quality and customer Purchase intention: Evidence from the Qatar banking …
S Khatoon, X Zhengliang, H Hussain - Sage Open, 2020 - journals.sagepub.com
… the relationship between the dimensions of electronic (E)-banking service quality and customer
… Data were collected from employees and customers, working in different banks of Qatar …
… Data were collected from employees and customers, working in different banks of Qatar …
E-service quality and actual use of e-banking: Explanation through the Technology Acceptance Model
… that investigate the relationship of electronic service quality and … is related to three dimensions
of electronic service quality: ie … have examined the relationship between e-service quality …
of electronic service quality: ie … have examined the relationship between e-service quality …
Customer satisfaction with bank services: The role of cloud services, security, e-learning and service quality
F Li, H Lu, M Hou, K Cui, M Darbandi - Technology in Society, 2021 - Elsevier
… illustrated that three dimensions of service quality, namely … satisfaction with Internet banking,
were service quality, web and … relationship between service quality and CS with e-banking …
were service quality, web and … relationship between service quality and CS with e-banking …
Exploring mobile banking service quality: a qualitative approach
… explore the key dimensions of mobile banking (m-banking) service quality. Four qualitative
… service quality in online banking context. In Pakistan, online banking service quality was …
… service quality in online banking context. In Pakistan, online banking service quality was …
Service quality dimensions as predictors of customer satisfaction and loyalty in the banking industry: moderating effects of gender
V Teeroovengadum - European Business Review, 2022 - emerald.com
… gender moderates the effects of service quality dimensions on customer satisfaction. This …
link between service quality dimensions and customer satisfaction in the context of banking …
link between service quality dimensions and customer satisfaction in the context of banking …
E-Banking services quality and customer loyalty: The moderating effect of customer service satisfaction: Empirical evidence from the UAE banking sector
M Sleimi, M Musleh - 2020 - scholar.ptuk.edu.ps
… investigates the relationship between e-banking service quality (… regarding E-banking service
quality and its relationship with … service quality dimensions, and how all these dimensions …
quality and its relationship with … service quality dimensions, and how all these dimensions …
Measuring e-service quality: a review of literature
… while undertaking content analysis of e-SQ literature. The study also focuses on the
identification of crucial dimensions of e-SQ measurement scale in different e-service contexts. The …
identification of crucial dimensions of e-SQ measurement scale in different e-service contexts. The …
Impact of service quality, customer satisfaction and switching costs on customer loyalty
… that affect customer satisfaction and loyalty, and the relationship between customer … e-banking,
Jun and Cai (2001) identify a total of 17 dimensions of the Internet banking service quality…
Jun and Cai (2001) identify a total of 17 dimensions of the Internet banking service quality…