… (2015), “Exploring the role of knowledge management practices in fostering customer
relationship management as a catalyst of marketing innovation”, Baltic Journal of …

… but also the intellectual property, customer service, capability of … in creating an environment
that fosters both cooperation and … explore the relationship between knowledge management …

… framework aimed at uncovering several promising and little explored research areas, thus
suggesting an agenda for future knowledge management-leadership research. Some steps of …

… of social customer relationship management … Customer information management is
concerned with creating and capturing customer data to build and maintain customer relationships […

… East region, connected to possibilities to explore knowledge management potential in the
intensive … Since organizational learning tends to foster, create, and apply new knowledge, it is …

… purpose of this paper is to probe and explore the mediation role of knowledge management
(KM), in the relationship … Promoting KM and intellectual capabilities are now among the core …

Purpose The purpose of this paper is to identify the critical success factors (CSFs) for AI-integrated
CRM system for better knowledge management (KM) in organizations to improve …

… Knowledge management has been determined as a core … the importance of the knowledge
management process for … to examine the role of the knowledge management process for …

… taught and practiced in the name of management become outdated. In our day and time,
the idea that management approaches still reflect the characteristics of industrialization period …

… customer relationship management (CRM) and KM, focusing on … Faced with this, new avenues
for exploration, use and … , the exploration and use of the customer knowledge stands out, …