… The final model of the effect of service quality and customer satisfaction on customer loyalty
is … value on the path of service quality to customer satisfaction is 0.96; the value on the path of …

… This study examines the relationships and the impacts of service quality, customer satisfaction
and switching costs on customer loyalty of e-banking in commercial banks. This study …

… e-satisfaction in mediating the influence of e-service quality on the e-loyalty of the customer
of a private bank … customer satisfaction, and e-service quality has a significant influence on e-…

… impacts of service quality on customer satisfaction and customer loyalty for selected main
Islamic banking … and customer loyalty: Evidence from banking. Pakistan Journal of Commerce …

… relationship between e-banking service quality (ie, efficiency, … ) and customer loyalty
by mediating customer satisfaction in … customer satisfaction level towards the quality of E-Banking …

… customer satisfaction as a mediating variable in the relationship between banking service
quality and customer loyalty … Empirical evidence shows that organizations that care about their …

… little evidence to support how the relationships between constructs such as service quality,
customer satisfaction, customer loyalty and … The impact of service quality on brand loyalty may …

… 0.05 so that corporate image did not affect customer loyalty. In this study, corporate image
and service quality of a bank do not directly affect bank customer loyalty. This is in line with the …

… notice and change brand loyalty at will. Since the taste, fashion and re-purchase behaviour
of … that this research offers empirical evidence of the relationship of service quality, customer …

… on the satisfaction and loyalty of mobile banking users. This … the effect of eservice quality on
customer satisfaction and its … level of satisfaction, one of which is tangibles (direct evidence), …