… people’s intolerance of algorithm failure (Dietvorst, Simmons, & Massey, 2015), we examine
the moderating role of robot service failure. We define robot service failure as a single major …

… To fulfil the objectives presented above, we use the bibliometric method, which can handle
… on topics related to service failures and service recovery. Service failures have become even …

… weighting method considering both subjective and objective importance. Moreover, a
hierarchical structure containing eight risk elements is established to identify risk orders of failures. …

… In a monolithic system, if a service fails, then everything … failure. On the other hand, with
microservices, a system can be built that can handle a total service failure because the service …

… to handle components or parts isolated or use superordinate measurements to handle the
… for later maintenance activities since the methodology is based on these failure modes. …

… how to manage product/service failure and how to deal with … trouble for firms to handle
unfavorable customers’ emotions … Besides, there are limitations in terms of research methodology …

… is a proactive method to prevent system failures, rather than an … method. Similar FMEA
framework was also used to evaluate the failure risk of compressor house unit in a coal handling …

… -control method for reducing the latency and service failures … , collision probability, service
failure, and resource utilization … communications, whereas it fails in handling multiple access in …

… situation using the ’critical incident technique’ method [23]. … difficult for them to handle a
situation in a new environment. … area of service failure, we added the study of service failure …

… Secondly, we confirm the salient role of interactional justice for those who observe the
complaint handling, but are not directly affected by the service failure. In both CHV conditions, …