… Considering students as the key stakeholders in higher education institutions (HEIs), the
present study identifies service quality (SQ) indicators from their perspectives and proposes a …

… In line with the CRISP-DM, the data-mining approach in this paper consists of six … objective,
RPDP in this paper, into a data mining problem; (2) Data understanding identifies the data …

… In this paper we present a novel text mining-based approach to explore dimensions of airline
customer satisfaction from the analysis of Online Customer Reviews (OCRs), which are an …

… quality, to process quality, management quality and quality by design, up to information
Quality… Juran formulated his Quality Trilogy, a universal approach to managing for quality. This …

… mining applications in service and management. Finally, we got 125 research papers that
were entirely appropriate for studying text mining applications in the service and management …

… This study aimed to extract several service quality attributes by … quality of airline service,
this study specifically measured customer satisfaction with the quality of airline service quality in …

… The importance of studying electronic service quality phenomena … service quality indicators.
Accordingly, this research is planned to examine the influence of electronic service quality …

… service quality attributes with the results of the topic modelling, which indicates that this MSQ
can cover general Airbnb service quality … of the top six service quality attributes during a five-…

… its impact on their satisfaction and service quality. The research was … ’s influence on service
quality and higher education students… ’ perspective, USR contributes most directly to quality …

… in quality management— particularly in health care quality which is … supply chain management
as a unifying theme for quality … of Managing Quality will note that the coverage of quality …