Artificial intelligence (AI) is of great interest to researchers and practitioners as a means of
achieving the necessary progress in the pharmaceutical industry. However, the role of AI
and ways of transforming companies are not well studied. The purpose of the paper is to
identify exactly how AI affects the key and support business processes of pharmaceutical
companies. We offer a qualitative interview study of five large, five medium, and five small
pharmaceutical companies. Based on scarce literature on the role of AI in the …