… examines the effects of customer incivility and manager procedural and emotional support
on … analyze employee perceptions, finding that incivility affects employee PWB and WQOL. …

… Based on the job demands-resources (JD-R) theory (Schaufeli and Bakker 2004), we argue
that the treatment effect of customer incivility on salespeople’s up-selling behaviors through …

… Is customer perceived service climate significantly affected by C2C online incivility on a firm's
digital service … perceived service climate occurs when management supports employees to …

… on customer incivility and employee sabotage. First, while the extant research has focused
on the consequences of customer incivility, our … to such incivility. Second, FLEs’ responses to …

… on customer incivility by examining its impact on employees’ in-role and extra-role service
… , this research examined the impact of customer incivility along with negative affectivity and …

… customer incivility contexts is crucial because management … buffer the negative effect of job
demands (eg, customer incivility), … effects on the relationship between customer incivility and …

… customer incivility and hotel employees' turnover intention in China. The mediating effects
of … The results show that customer incivility affects employees' turnover intention by affecting …

… of FLEs and delivered customer service. Drawing on the job … the effects of the two most
common forms of customer incivility … depleting effects of these two forms of customer incivility on …

… Furthermore, the effects of cognitive appraisals on FLE retaliation intention were … customer
incivility by demonstrating the psychological mechanism underlying how customer incivility …

… –employee interactions, we hypothesize that the deleterious effect of customer incivility has
… employees), the managerial implications of the present findings can be applied to overall …