… impact of service quality on customer satisfaction. The findings of the study will show influence
of different service quality dimensions on … that four of service quality dimensions (empathy, …

… service quality (reliability, empathy, tangibility, assurance, responsiveness) on customer
satisfaction in University Utara Malaysia (Education Service)… all service quality dimensions have …

… the impact of CRM performance dimensions on service quality. Specifically, this study
examines the impacts of four CRM dimensions … and CRM-based technology on service quality. …

… This study attempts to examine the impact of service quality on customer loyalty and customer
… The impact of service quality dimensions on customer satisfaction was captured through …

… various e service quality dimensions of online shopping platforms and its impact on service
… The study focuses on the eight dimensions of e service quality model to predict the service …

… effect of the variable dimensions of service quality on student satisfaction. Service quality
in this study was measured using the dimensions of service quality from Parasuraman, Berry, …

… This study tested the impact of different dimensions of perceived service quality (reliability, …
The results indicate positive relationship between different dimensions of service quality and …

… has an impact on service quality dimensions of a business. Service quality advances have
… We extend and develop the literature and operationalize service quality dimensions relating …

… Hence, this study explores the impact of service quality dimensions on customer loyalty as …
the importance of service quality dimensions and the impact of these dimensions on customer …

… This study adopted the semi-structured interviews to focus on the impact of several electronic
service quality dimensions on the customer’s electronic loyalty (Aburayya, et al., 2020; …