… their job satisfaction, employees should support and conform to quality management systems
… Employee satisfaction is one of the primary cornerstones of TQM and is included as one of …

… are critical to the satisfaction such as high product quality, faster … The concept of Total Quality
Management (TQM) is … , improved product quality, employee and customer satisfaction as …

Management Science Letters The effect of total quality management practices on employee
performance: The moderating role of kno Page 1 * Corresponding author. E-mail address: …

… to investigate the effect of employee satisfaction on customer satisfaction. In addition, few …
of employee satisfaction and how these antecedents might affect customer satisfaction. These …

… Finally, the findings of the current study will direct senior management with respect to their
… employee engagement and supports quality management. Similarly, individual employees …

… is dependent on employees’ performance. Because the employees’ satisfaction plays a … of
their products face additional costs related to poor quality as well as low customer satisfaction, …

… to quality management theory development given the current state of information technology
(IT). These findings suggest implications for managers … with customer satisfaction. Product …

… people (employee) management and people satisfaction with a total of 180 (= 90 + 90) points
or 18 per cent in EQA and human resource management and Employees satisfaction with …

… , customer satisfaction and product/service quality performance. … customers, employees and
top management significantly affect … of (quality practices of top management, strategic quality …

… service quality (ISQ) on nurses’ job satisfaction, employee … of job satisfaction and commitment
with their job performance. … that employee satisfaction has a direct impact on employee …