This conceptual paper answers the question: How do we design service experiences in whole to increase the well-being of all participants in the healthcare system–patients …
Healthcare is facing complex challenges that demand profound service system innovation. Service design offers an opportunity to move beyond explanatory research and take an …
Solving service problems has enormous practical consequences for the economy and society because (a) more than 80% of jobs in the United States are in the service sector, with …
Service design and innovation are receiving greater attention from the service research community because they play crucial roles in creating new forms of value cocreation with …
As technology innovation rapidly changes service experiences, service designers need to leverage technology and orchestrate complex service systems to create innovative services …
Purpose The purpose of this paper is to challenge service researchers to design for service inclusion, with an overall goal of achieving inclusion by 2050. The authors present service …
Purpose Service design is a multidisciplinary approach that plays a key role in fostering service innovation. However, the lack of a comprehensive understanding of its multiple …
Service design and service thinking display the platform of contemporary service management incorporating the seeds of business model innovation. The servicebased view …
Human-centered design is about understanding human needs and how design can respond to these needs. With its systemic humane approach and creativity, human-centered design …