How does artificial intelligence enable and enhance value co-creation in industrial markets? An exploratory case study in the healthcare ecosystem

D Leone, F Schiavone, FP Appio, B Chiao - Journal of Business Research, 2021 - Elsevier
The technological revolution brought about from the digital transformation is dramatically
reshaping how firms co-create value in B2B industrial markets. Among the many forms …

[HTML][HTML] How do omnichannel strategies contribute to value-based healthcare? An orchestra-based analysis

M Paiola, T Khvatova, F Schiavone… - Journal of Business …, 2023 - Elsevier
The healthcare ecosystem is currently characterized by multiple interactions at different
levels that call for new managerial approaches in line with value-based healthcare, where …

Artificial intelligence (AI) and value co-creation in B2B sales: Activities, actors and resources

J Paschen, U Paschen, E Pala… - Australasian Marketing …, 2021 - journals.sagepub.com
Continuous advances in information technologies, such as Artificial intelligence (AI), are
opening up new and exciting opportunities for value co-creation between economic actors …

Artificial intelligence in healthcare: the value co-creation process and influence of other digital health transformations

EL Swan, JW Peltier, AJ Dahl - Journal of Research in Interactive …, 2024 - emerald.com
Purpose Digital transformations are altering service models and care delivery methods in
healthcare. Artificial Intelligence (AI) represents the next wave of transformation in …

Achieving the promise of AI and ML in delivering economic and relational customer value in B2B

Z Latinovic, SC Chatterjee - Journal of Business Research, 2022 - Elsevier
Our study sheds light on the potential for the significant role that artificial intelligence (AI) and
machine learning (ML) can play in addressing the challenge of information silos both within …

Digital analytics: Modeling for insights and new methods

S Gupta, A Leszkiewicz, V Kumar… - Journal of …, 2020 - journals.sagepub.com
Firms are increasingly turning towards new-age technologies such as artificial intelligence
(AI), the internet of things (IoT), blockchain, and drones, among others, to assist in interacting …

Enhancing the value co-creation process: artificial intelligence and mobile banking service platforms

EH Manser Payne, J Peltier, VA Barger - Journal of Research in …, 2021 - emerald.com
Purpose The purpose of this study is to investigate the relationships that influence the value
co-creation process and lead to consumer comfort with artificial intelligence (AI) and mobile …

Technology-enabled value co-creation: An empirical analysis of actors, resources, and practices

CF Breidbach, PP Maglio - Industrial Marketing Management, 2016 - Elsevier
How do economic actors in complex business-to-business (B2B) service systems co-create
value when resource exchange is contingent on available and accessible Information and …

A systematic review of artificial intelligence and robots in value co-creation: current status and future research avenues

V Kaartemo, A Helkkula - Journal of Creating Value, 2018 - journals.sagepub.com
As artificial intelligence (AI) and robots are increasingly taking place in practical service
solutions, it is necessary to understand technology in value co-creation. We conducted a …

Artificial intelligence and value co-creation: a review, conceptual framework and directions for future research

B Chandra, Z Rahman - Journal of Service Theory and Practice, 2024 - emerald.com
Purpose Artificial intelligence (AI) has a significant impact on value co-creation (VCC).
However, a study providing a comprehensive summary of the current state of the art and …