… attribute responsibility toward service robots in such cases of service … the perceived
responsibility of humans versus robots in the service sector, as well as the perceived responsibility of …

… robotic blunders? Drawing from theories of anthropomorphism and mind perception, we
propose that people evaluate service robots … responsibility of service robots when they fail, thus …

… This research investigates frontline employee's perceptions of collaborative service robots
(… as service robots are established in the service environment, new areas of responsibility can …

… valuable because it highlights the perceived positive impact of service robots on co-creating …
increasing prevalence of service robots as part of their corporate digital responsibility (CDR) …

… For the purpose of this article, service robots are defined as “system-based autonomous and
… We focus on perceived innovativeness-responsibility fit in an attempt to develop a holistic …

… [60]; also, trust can relieve the risk of responsibility from the robot’s malfunctioning [19,20].
Whenever humans face a high-risk and unpredictable situation, trust becomes a more …

… perceived value of service robots from the guest’s perspective underscores the success of
service robot … guest perceptions of service robots in the context of full-service hotels. While the …

… of a service robot’s design in shaping perceptions of automated … service robots is largely
conceptual, we review empirical studies on the role of service robots across a number of service …

… failures, focal customers have less interest in learning how to rectify their problems
independently as they may perceive that service firms should take full responsibility for the …

… The Retail Service Robot (RSR) is a humanoid robot that uses AI service automation to …
facilitate Human-Robot Interaction (HRI); (2) whether anxiety toward robots inhibits the relations …