The mediating role of engagement and burnout in the relationship between employees' emotion regulation strategies and customer outcomes

D Yagil - European Journal of Work and Organizational …, 2012 - Taylor & Francis
Service employees' emotional display plays an important role in service interactions, but
little is known about the effects of employee's emotional regulation strategies on customer …
被引用次数：75 相关文章

The mediating role of engagement and burnout in the relationship between employees' emotion regulation strategies and customer outcomes

D Yagil - European Journal of Work and Organizational …, 2012 - ingentaconnect.com
Service employees' emotional display plays an important role in service interactions, but
little is known about the effects of employee's emotional regulation strategies on customer …

The mediating role of engagement and burnout in the relationship between employees' emotion regulation strategies and customer outcomes.

D Yagil - European Journal of Work and Organizational …, 2012 - psycnet.apa.org
Abstract Service employees' emotional display plays an important role in service
interactions, but little is known about the effects of employee's emotional regulation …

[引用][C] The mediating role of engagement and burnout in the relationship between employees' emotion regulation strategies and customer outcomes

D YAGIL - European journal of work and organizational …, 2012 - pascal-francis.inist.fr
The mediating role of engagement and burnout in the relationship between employees'
emotion regulation strategies and customer outcomes CNRS Inist Pascal-Francis CNRS …

[引用][C] The mediating role of engagement and burnout in the relationship between employees' emotion regulation strategies and customer outcomes

D YAGIL - European journal of work and organizational …, 2012 - Psychology Press