A new importance–performance analysis approach for customer satisfaction evaluation supporting PSS design

X Geng, X Chu - Expert Systems with Applications, 2012 - Elsevier
Product-service system (PSS) design focuses on customer value and satisfaction more than
traditional product or service design, and pays much attention to making improvement …
被引用次数：178 相关文章

A new importance-performance analysis approach for customer satisfaction evaluation supporting PSS design

X Geng, X Chu - Expert Systems with Applications: An International …, 2012 - dl.acm.org
Product-service system (PSS) design focuses on customer value and satisfaction more than
traditional product or service design, and pays much attention to making improvement …

A new importance–performance analysis approach for customer satisfaction evaluation supporting PSS design

X Geng, X Chu - Expert Systems With Applications, 2012 - infona.pl
Product-service system (PSS) design focuses on customer value and satisfaction more than
traditional product or service design, and pays much attention to making improvement …

[引用][C] A new importance–performance analysis approach for customer satisfaction evaluation supporting PSS design

X Geng, X Chu - Expert Systems with Applications, 2012 - cir.nii.ac.jp
A new importance–performance analysis approach for customer satisfaction evaluation
supporting PSS design | CiNii Research CiNii 国立情報学研究所 学術情報ナビゲータ[サイニィ] …
[PDF] researchgate.net

[PDF][PDF] A new importance–performance analysis approach for customer satisfaction evaluation supporting PSS design

X Geng, X Chu - Expert Systems with Applications, 2012 - researchgate.net
abstract Product-service system (PSS) design focuses on customer value and satisfaction
more than traditional product or service design, and pays much attention to making …