Who is fit to serve? Person–job/organization fit, emotional labor, and customer service performance

W Lam, Y Huo, Z Chen - Human Resource Management, 2018 - Wiley Online Library
This study investigates person–job (P–J) fit and person–organization (P–O) fit perceptions
and relates these perceptions to employees' emotional labor and customer service …
被引用次数：104 相关文章

Who is fit to serve? Person–job/organization fit, emotional labor, and customer service performance.

W Lam, Y Huo, Z Chen - Human Resource Management, 2018 - psycnet.apa.org
This study investigates person–job (P–J) fit and person–organization (P–O) fit perceptions
and relates these perceptions to employees' emotional labor and customer service …

Who is fit to serve? Person–job/organization fit, emotional labor, and customer service performance

KYW Lam, Y Huo, Z Chen - Human Resource Management, 2018 - research.polyu.edu.hk
This study investigates person–job (P–J) fit and person–organization (P–O) fit perceptions
and relates these perceptions to employees' emotional labor and customer service …

Who is fit to serve? Person-job/organization fit, emotional labor, and customer service performance

W Lam, Y Huo - Human Resource Management, 2018 - research.manchester.ac.uk
This study investigates person–job (P–J) fit and person–organization (P–O) fit perceptions
and relates these perceptions to employees' emotional labor and customer service …

Who Is Fit to Serve? Person–Job/Organization Fit, Emotional Labor, and Customer Service Performance

W Lam, Y Huo, Z Chen - Human Resource Management, 2017 - openresearch.surrey.ac.uk
Who Is Fit to Serve? Person–Job/Organization Fit, Emotional Labor, and Customer Service
Performance - University of Surrey Logo image Menu Outputs Open Research University …

Who is fit to serve? Person–job/organization fit, emotional labor, and customer service performance.

W Lam, Y Huo, Z Chen - Human Resource Management, 2018 - search.ebscohost.com
This study investigates person–job (P–J) fit and person–organization (P–O) fit perceptions
and relates these perceptions to employees' emotional labor and customer service …

Who is fit to serve? Person–job/organization fit, emotional labor, and customer service performance

W Lam, Y Huo, Z Chen - Human Resource Management, 2018 - scholars.cityu.edu.hk
This study investigates person–job (P–J) fit and person–organization (P–O) fit perceptions
and relates these perceptions to employees' emotional labor and customer service …

Who is fit to serve? person–job/organization fit, emotional labor, and customer service performance

W Lam, Y Huo, Z CHEN - Human Resource Management, 2018 - repository.derby.ac.uk
This study investigates person–job (P–J) fit and person–organization (P–O) fit perceptions
and relates these perceptions to employees' emotional labor and customer service …

[引用][C] Who is fit to serve? Person–job/organization fit, emotional labor, and customer service performance

W Lam, Y Huo, Z Chen - Human Resource Management, 2018 - scholars.cityu.edu.hk
Who is fit to serve? Person–job/organization fit, emotional labor, and customer service
performance - CityU Scholars | A Research Hub of Excellence Researcher login City University …

Who Is Fit to Serve? Person–Job/Organization Fit, Emotional Labor, and Customer Service Performance

W Lam, Y Huo, Z Chen - Human Resource Management, 2017 - openresearch.surrey.ac.uk
Who Is Fit to Serve? Person–Job/Organization Fit, Emotional Labor, and Customer Service
Performance - University of Surrey Logo image Menu Outputs Open Research University …