Beyond chemistry: the role of employee emotional competence in personalized services

J Matute, R Palau-Saumell, G Viglia - Journal of Services Marketing, 2018 - emerald.com
Purpose This paper aims to investigate how employees' emotional competences affect
customers' responses in the context of emotional-driven and personalized services …
被引用次数：44 相关文章

Beyond chemistry: the role of employee emotional competence in personalized services

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Purpose This paper aims to investigate how employees' emotional competences affect
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[引用][C] Beyond chemistry: The role of employee emotional competence in personalized services

J Matute, R Palau-Saumell, G Viglia - THE JOURNAL OF …, 2018 - univda.iris.cineca.it
Beyond chemistry: The role of employee emotional competence in personalized services IRIS
IRIS Home Sfoglia Macrotipologie & tipologie Autore Titolo Riviste Serie IT Italiano Italiano …

Beyond chemistry: the role of employee emotional competence in personalized services

J Matute, R Palau-Saumell, G Viglia - Journal of Services Marketing, 2018 - merit.url.edu
Purpose: This paper aims to investigate how employees' emotional competences affect
customers' responses in the context of emotional-driven and personalized services …

Beyond chemistry: the role of employee emotional competence in personalized services

J Matute, R Palau-Saumell… - Journal of Services …, 2018 - researchportal.port.ac.uk
Purpose: This paper aims to investigate how employees' emotional competences affect
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[PDF] archive.org

[PDF][PDF] Beyond chemistry. Emotional competence in personalized fitness services

J Matute, R Palau-Saumell, G Viglia - scholar.archive.org
Purpose: This paper investigates how employees' emotional competences affect customers'
responses in the context of emotional-driven and personalized services. Specifically, it …

[引用][C] Beyond chemistry: The role of employee emotional competence in personalized services

J Matute, R Palau-Saumell, G Viglia - THE JOURNAL OF …, 2018 - univda.iris.cineca.it
Beyond chemistry: The role of employee emotional competence in personalized services IRIS
IRIS Home Sfoglia Macrotipologie & tipologie Autore Titolo Riviste Serie IT Italiano Italiano …
[PDF] port.ac.uk

[PDF][PDF] Beyond chemistry. Emotional competence in personalized fitness services

J Matute, R Palau-Saumell, G Viglia - pure.port.ac.uk
Purpose: This paper investigates how employees' emotional competences affect customers'
responses in the context of emotional-driven and personalized services. Specifically, it …

Beyond chemistry: the role of employee emotional competence in personalized services

J Matute, R Palau-Saumell, G Viglia - Journal of Services Marketing, 2018 - emerald.com
Purpose This paper aims to investigate how employees' emotional competences affect
customers' responses in the context of emotional-driven and personalized services …

Beyond chemistry: the role of employee emotional competence in personalized services

J Matute, R Palau-Saumell, G Viglia - Journal of Services Marketing, 2018 - merit.url.edu
Purpose: This paper aims to investigate how employees' emotional competences affect
customers' responses in the context of emotional-driven and personalized services …