It's unfair: Why customers who merely observe an uncivil employee abandon the company

C Porath, D MacInnis… - Journal of Service …, 2011 - journals.sagepub.com
Employees sometimes engage in uncivil behavior in the workplace. We ask (a) How
commonly do customers witness an employee behaving uncivilly?(b) What negative effects …
被引用次数：89 相关文章
[PDF] civilination.org

[PDF][PDF] It's Unfair: Why Customers Who Merely Observe an Uncivil Employee Abandon the Company

C Porath, D MacInnis, VS Folkes - Journal of Service Research, 2011 - civilination.org
Employees sometimes engage in uncivil behavior in the workplace. We ask (a) How
commonly do customers witness an employee behaving uncivilly?(b) What negative effects …
[PDF] academia.edu

[PDF][PDF] It's Unfair: Why Customers Who Merely Observe an Uncivil Employee Abandon the Company

C Porath, D MacInnis, VS Folkes - 2011 - academia.edu
Employees sometimes engage in uncivil behavior in the workplace. We ask (a) How
commonly do customers witness an employee behaving uncivilly?(b) What negative effects …

It's Unfair: Why Customers Who Merely Observe an Uncivil Employee Abandon the Company

C Porath, DJ MacInnis, V Folkes - Marshall School of Business …, 2011 - papers.ssrn.com
Employees sometimes engage in uncivil behavior in the workplace. We ask (1) How
commonly do customers witness an employee behaving uncivilly?(2) What negative effects …
[PDF] psu.edu

[PDF][PDF] It's Unfair: Why Customers Who Merely Observe an Uncivil Employee Abandon the Company

C Porath, D MacInnis, VS Folkes - 2011 - Citeseer
Employees sometimes engage in uncivil behavior in the workplace. We ask (a) How
commonly do customers witness an employee behaving uncivilly?(b) What negative effects …

It's Unfair: Why Customers Who Merely Observe an Uncivil Employee Abandon the Company.

C Porath, D MacInnis… - Journal of Service …, 2011 - search.ebscohost.com
Employees sometimes engage in uncivil behavior in the workplace. We ask (a) How
commonly do customers witness an employee behaving uncivilly?(b) What negative effects …

It's unfair: Why customers who merely observe an uncivil employee abandon the company.

C Porath, D MacInnis, VS Folkes - Journal of Service Research, 2011 - psycnet.apa.org
Employees sometimes engage in uncivil behavior in the workplace. We ask (a) How
commonly do customers witness an employee behaving uncivilly?(b) What negative effects …
[PDF] usc.edu

[PDF][PDF] It's Unfair: Why Customers Who Merely Observe an Uncivil Employee Abandon the Company

C Porath, D MacInnis, VS Folkes - 2011 - msbfile03.usc.edu
Employees sometimes engage in uncivil behavior in the workplace. We ask (a) How
commonly do customers witness an employee behaving uncivilly?(b) What negative effects …
[PDF] researchgate.net

[PDF][PDF] It's Unfair: Why Customers Who Merely Observe an Uncivil Employee Abandon the Company

C Porath, D MacInnis, VS Folkes - 2011 - researchgate.net
Employees sometimes engage in uncivil behavior in the workplace. We ask (a) How
commonly do customers witness an employee behaving uncivilly?(b) What negative effects …
[PDF] researchgate.net

[PDF][PDF] It's Unfair: Why Customers Who Merely Observe an Uncivil Employee Abandon the Company

C Porath, D MacInnis, VS Folkes - 2011 - researchgate.net
Employees sometimes engage in uncivil behavior in the workplace. We ask (a) How
commonly do customers witness an employee behaving uncivilly?(b) What negative effects …