越南網路銀行的服務品質與消費者滿意度之關聯性研究
林少玲 - 2014 - irlib.pccu.edu.tw
This paper aims to investigate the relationship between service quality dimensions,
customer satisfaction, customer loyalty and positive word-of-mouth in Internet Banking …
customer satisfaction, customer loyalty and positive word-of-mouth in Internet Banking …
越南網路銀行的服務品質與消費者滿意度之關聯性研究
林少玲 - 2014 - ir.lib.pccu.edu.tw
This paper aims to investigate the relationship between service quality dimensions,
customer satisfaction, customer loyalty and positive word-of-mouth in Internet Banking …
customer satisfaction, customer loyalty and positive word-of-mouth in Internet Banking …